Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Our team of technicians will try their best to respond to your assistance tickets in up to 1 hour. If, however, the difficulty you have come across needs aid from the Admin =Dept,= we are going to address the ticket to the technician on duty and will submit a comment to let you know.

  • Top quality support service
  • Professional Tech Help Service

  • Our client assist staff is going to be on shift for you 24x7x365 to to attend to all service request tickets that you send. We offer customer assistance for the software applications that are pre–installed on your hosting server. These include our custom made Online Control Panel, the chosen Operating System plus the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • A complete and routinely updated article base is included in our in–house built Online Control Panel. It offers you quick tips about how to conduct all the primary web site management tasks. The Help section gives you thorough how–to articles and step–by–step video tutorials. You can reach the Help section by clicking on the Help or Video buttons in the top right side of each Control Panel section.