1 hour ticket response
We are focused on supplying a fast and adequate answer to each tech support ticket posted by a client. Our experienced help desk support team representatives will review your inquiry and will offer you the best option. We offer a 1–hour response time guarantee for all client support tickets. In fact, our average customer support ticket response time has proven to be 20 minutes.
A First–Rate Client Support Service
Each member of our client service team has lots of years of experience in the Linux cloud web hosting arena and the vast majority of them have been with us for at least 5 years. They all are eager to reply to all your questions in the most efficient way possible.
An Easy–to–Browse Help Section
Integrated into the Online Control Panel is an easy–to–navigate Help Center, which offers you a variety of sources of information. You can browse through a regularly updated knowledge base featuring web hosting account administration articles and website management articles, watch our step–by–step video tutorials or take a glimpse at the F.A.Q. repository.