Technical Support Channels
A 60–Minute Response Guarantee
Every help request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your support ticket or e–mail requires additional assistance from a server administrator, we will timely forward it and leave a note to notify you that your matter is being worked on. If you order our Admin Services package, all of the server management tasks included there will be executed at a time of your choosing.
A Topflight Customer Support Service
We will be online for you 24x7 to reply to any inquiries that you may have about our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require assistance tackling server administration tasks, you can take a glance at our Admin Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped the Online Control Panel with a circumstantial knowledgebase, which features in–depth explanations of its features and functions. Additionally, we have created in–depth video tutorials that will further demonstrate to you how to perform a certain action or solve a typically experienced issue. All the help articles and the video tutorials are readily reachable from every section of the Online Control Panel via the Videos and Help buttons situated in the top right corner.