The presence of the customer and tech support that a cloud web hosting company provides can tell you a lot about the services they provide too. In case you're allowed to use just email messages or tickets, you have almost certainly found a reseller not the actual website hosting supplier. When this is the case, you will have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication regularly or they may have to contact the real website hosting company for additional assistance. If the provider offers you various options for communication with short response time that are available anytime, they are most likely the top provider, not only a reseller. Which means that you'll take advantage of prompt assistance and high quality support as they'll have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally better to get in touch with your website hosting company directly by using your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

We offer 24/7 billing, customer and technical support for our Linux cloud web hosting. Even if you are not our customer yet and you have some questions, we will give you a hand in a timely manner and give you the needed info, so as to give you the choice to make the very best decision when you acquire your new website hosting account. We are available at any time, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers worldwide, therefore you are able to call the one which is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for days to receive support for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we supply feature 24/7 customer and technical support, so no matter what issue you have, you'll be able to get in touch with us and we will assist you without delay. The guaranteed response time for any email or trouble ticket that you open through your Hepsia web hosting Control Panel is 1 hour; the actual response time hardly ever exceeds 20 minutes. Furthermore, we have phone support with a couple of local numbers around the globe and a live chat, which means that you'll be able to contact us and get more info about our solutions even if you do not have an account yet. We are able to help you with any kind of question or a problem you have - payment methods, package specifications, e-mail setup, hosting account settings, etcetera. If you use our services, you will not ever encounter a scenario where you should wait for a couple of days to get an issue resolved like you may have to do with a number of other service providers.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to receive prompt support in general, let alone if you operate an entire server, that's why each dedicated server that we provide features 24/7 support with 1-hour response time warranty whatever the matter. The service is 100 % free for any type of issues with the server or the software that was installed from our admins during the setup, so you are able to contact us as many times as you need, even during holidays. You can either open a ticket from the billing section or you could send an e-mail message, and the actual answer time for both rarely surpasses 30 minutes since we have administrators available 24x7x365. In case you want general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers that we have on three different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to include to your server plan from your billing Control Panel.