If you've ever had a cloud web hosting account in the past or you have dealt with any other type of online service, you are probably aware from your own experience that for certain things it's better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to find out more about a particular service before you purchase it or when something small needs to be made, for example, it'll be easier and a lot faster to do it in real time. When you're able to speak with representatives over the phone, it is very likely that you are working with a real website hosting supplier, not just a reseller. The level of support that you'll get over the phone differs between different providers - from standard matters to professional tech support. Typically most suppliers supply pre-sales assistance and first level phone support, while more complex technical matters are handled via email or tickets.

Phone Support in Cloud Web Hosting

We know that the option to communicate with a live representative is very important, for that reason we have 3 support lines globally (USA, UK and Australia) and you will be able to reach us over the phone for 14 hours a day. In case you consider purchasing one of our Linux cloud web hosting, for example, you're able to call us and find out more about our solutions before placing your order in order to be sure that we do match all of the system requirements for your sites. Following the purchase, you will be able to call us about any sales or billing issues you may have, or get any type of general or basic tech info that you need. We have tried to find the balance between telephone and ticket support, so for solely technical issues you will have to use the ticketing system, that will help you keep track of the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours per day as part of the support services for every single semi-dedicated server package that we provide. As some issues are more difficult and time-consuming, you will need to open a support ticket if you experience such a problem, still for all of the general, billing or small-scale technical issues you can always phone us and we'll assist you in a timely manner so as to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you can find out if you can host your websites on our cutting-edge cloud platform or you're able to get any other general info on our semi-dedicated services. We now have local numbers in the United States of America, Great Britain and Australia as well as a global number, so you'll be able to call the one that is nearer to where you live.