One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any customer support ticket that you open or any e-mail that you write is only 1 hour, even in case you contact us on weekends and legal holidays. Regardless of the nature of your problem or question, we’ll help you out straight away and will give you the required info to troubleshoot any problem with your sites. The actual reaction time typically does not exceed 15 to 20 minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem sorted out or what is even worse – waiting a whole day only to obtain a response that more info is required while nothing is fixed. We’ll give you assistance without delay merely because we realize how invaluable time can be in the dynamic digital world. The 1-hour reply guarantee is valid for any billing or technical question that you might have about our Linux cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we know precisely how essential it is to obtain quick support, we guarantee that you won’t ever have to wait around for more than an hour to receive a reply to any support ticket that you send via your semi-dedicated server CP. Actually, you will rarely need to wait for more than 20-30 minutes and this applies to any query regardless of its nature – general, technical or billing. Moreover, our technical and client support team is available 365 days a year, so even in case you submit a ticket during national holidays, you will always receive a blazing-fast response, which will include the answer to an inquiry, the solution to an obstacle or the information required to solve an issue yourself – if there’s something that you have to do on your end. With us, you won't ever need to waste a whole day waiting around for an answer like you would with plenty of other hosting providers.