There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a trouble ticket system. It is the least complicated communication channel for a number of reasons. In case no support staff member is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy/paste large pieces of information without needing to worry about printing mistakes, and in case a given issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the same location, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, so if you have to provide info or to adhere to directions, you will need to use no less than two separate interfaces and this number may increase in case you want to administer a handful of domains. Besides, many web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing through your website files or configuring various account settings. The ticketing system is being strictly monitored 24-7 by our customer care team and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to get support. In stark contrast with some companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info regarding any billing or technical problem. Furthermore, you can see a variety of informative articles, which will help you tackle the most common challenges yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you won’t need a different platform to contact our help desk support team – you can do that on the spot if you stumble upon a difficulty. Posting a new ticket takes a couple of clicks and tracking down an older one is equally simple. With our smart search option, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any given moment as our customer support staff representatives are at your disposal 7 days a week and answer in no more than 1 hour, although it seldom takes this much to obtain assistance. With Hepsia, you will have everything in a single location and you can forget about having to go through 2 or more platforms to fix a simple problem.