Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing through your website files or configuring various account settings. The ticketing system is being strictly monitored 24-7 by our customer care team and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to get support. In stark contrast with some companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info regarding any billing or technical problem. Furthermore, you can see a variety of informative articles, which will help you tackle the most common challenges yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you won’t need a different platform to contact our help desk support team – you can do that on the spot if you stumble upon a difficulty. Posting a new ticket takes a couple of clicks and tracking down an older one is equally simple. With our smart search option, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any given moment as our customer support staff representatives are at your disposal 7 days a week and answer in no more than 1 hour, although it seldom takes this much to obtain assistance. With Hepsia, you will have everything in a single location and you can forget about having to go through 2 or more platforms to fix a simple problem.